Not long ago, I was asked what exactly I do. It’s not really a secret. I help organizations improve their existing content while making room for newly developed content—all while helping to ensure the final, overall experience for the target audience(s) is consistent. But the conversation got stuck on the word “consistent.”
Why is consistency important? How does one achieve it? Especially in technical content?
A consistent voice, tone, and style across documents and online content can be the difference between a cohesive user experience and a confusing jumble of instructions. We’ve all experienced it, right? That user manual or technical guide that feels like a dozen different people wrote it on a dozen different days. The information might be accurate, but the experience of reading it? Well, that’s another story.
So, let’s explore the real story of consistency in voice, tone, and style in technical communication, the pitfalls of inconsistency, and how to establish guidelines that ensure your content speaks with a single voice to the reader, no matter how it is generated or how many writers are involved.
Read more
DK Consulting of Colorado 