Designing Content for AI Summaries: A Practical Guide for Communicators

There’s a certain irony in admitting this, but I recently struggled to write the introduction to one of my blog posts, “Agent vs Agency in GenAI Adoption: Framing Ethical Governance.” I wanted to frame the topic with a reflection on evolving terminology, a nod to Hamlet, and a meditation on AI’s “nature.” On top of that, I introduced the idea of the “ghost in the machine” only a few paragraphs later. In hindsight, I had written two introductions to the same post without meaning to.

At the time, the ideas felt connected. But when I later ran those paragraphs through an AI summarizer, the summary focused almost entirely on Hamlet’s moral dilemma and the mind–body problem—interesting concepts, certainly, but hardly the point of the post. The AI confidently reported that the blog was “about comparing the adoption of GenAI to Hamlet’s struggle with death.”

Not exactly the message I intended.

To be fair here, the most recent version of Google’s Gemini gave me a much more comprehensive summary. That summary mentions, as I did, “the tensions inherent in adopting Generative AI” and my proposed “governance framework.”

But looking back, I realize I had made two classic mistakes in writing that introduction—mistakes that human readers can forgive with patience but AI summarizers absolutely cannot. First, I opened with a metaphor instead of a clear point. Second, I layered multiple conceptual frameworks (terminology, nature vs. nurture, Hamlet, Koestler, agency) before stating my purpose. I know better. Many of us do. But as I’ve written elsewhere, expertise doesn’t exempt us from the structural pitfalls that now matter more than ever.

That experience became the seed of this post.

If our writing can be so easily misinterpreted by a summarizer—and thus by downstream readers who rely on that summary—then it’s worth rethinking what it means to write clearly and responsibly in an AI-influenced world. Good writing has always been about serving our readers. Now, increasingly, it must also serve the machine readers that bridge the gap between our content and those readers.

In this post, I explore why AI summarizers can distort meaning, how machines “read” what we write, and how we can design content that preserves accuracy, nuance, and intent—even after it’s digested by AI. (Note: Some content in this blog post was generated by ChatGPT.)

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Turn Your Keynotes into Content Gold: Writing Tips for Speakers

I recently collaborated on an article with a colleague whose ability to speak extemporaneously impressed me. Not a skill I have ever had. Her delivery was confident, and her knowledge of the subject matter was deep.

But she was intimidated by a blank page.

Even when I drew up an outline for our collaborative article, she seemed to stumble through sentences and lose her way. Who knew?

Professional speakers know how to engage a live audience—but translating that spark into writing? That’s a different craft. The good news? By implementing a few golden strategies, your writing can carry the same power and authority as your voice on stage.

The key is to know what to keep from your speaking style and what to change.

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The Art of the Unsaid: How Negative Space in Writing Boosts Engagement

What if your writing could be more powerful precisely because of what you don’t say? I’m not talking about redacted content, though that seems to be a popular topic these days. I’m talking about methods to inform and engage without drowning our readers in excess. I’m talking about leveraging negative space—not in the sense of page layout or white space, but rather in the sense of what’s implied, unsaid, or suggested rather than explicitly stated.

When used judiciously, negative space invites your readers to leverage their own expertise and imagination, ultimately deepening their connection to your message. The tricky part is to allow your audience to apply their experiences to your conceptual piece without causing them confusion or frustration.

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AI Prompting for Bloggers: My Trial-and-Error Discoveries

Six months ago I set out to see if artificial intelligence (AI) could help me be a better blogger. In this post, I am sharing what I learned and providing tips to fellow bloggers.

I want to thank the many trailblazers in business development, program management, and content development who helped push me along with their presentations, workshops, and webinars. I have absorbed their guidance and made it my own.

My journey took me from a basic understanding of AI—through experimentation—and, finally, to a state of cautious optimism about its benefits and potential pitfalls, even dangers. I experimented with Poe, Grammarly, Claude, and ChatGPT (mostly the latter). I also tried various prompting techniques and patterns (primarily by accident). I had some successes and some failures.  Here’s what I learned along the way.

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The Secret to Consistent Voice, Tone, and Style 

Not long ago, I was asked what exactly I do. It’s not really a secret. I help organizations improve their existing content while making room for newly developed content—all while helping to ensure the final, overall experience for the target audience(s) is consistent. But the conversation got stuck on the word “consistent.”

Why is consistency important? How does one achieve it? Especially in technical content?

A consistent voice, tone, and style across documents and online content can be the difference between a cohesive user experience and a confusing jumble of instructions. We’ve all experienced it, right? That user manual or technical guide that feels like a dozen different people wrote it on a dozen different days. The information might be accurate, but the experience of reading it? Well, that’s another story.

So, let’s explore the real story of consistency in voice, tone, and style in technical communication, the pitfalls of inconsistency, and how to establish guidelines that ensure your content speaks with a single voice to the reader, no matter how it is generated or how many writers are involved.

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